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Privacy Policy

Effective Date: 01/01/2024
Last Updated: 05/11/2024

Welcome to Kiin. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.kiin.community) or use our services.

If you have any questions about this Privacy Policy, please contact us at:
Email: hello@kiin.community
Address: Kiin HQ, 35 Lennox Gardens, Knightsbridge, London, SW1X 0DE
 

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Data

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (e.g., card details processed securely via third-party payment providers)

1.2 Usage Data

  • IP address

  • Browser type and version

  • Time zone setting

  • Pages you visit on our website

  • Duration of your visit

1.3 Cookies and Tracking

  • We use cookies and similar technologies to enhance your experience on our website. For more details, please see our Cookie Policy.
     

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To Provide Services

  • To process transactions, deliver products or services, and manage customer accounts.

2.2 To Communicate

  • To send updates, respond to inquiries, and provide customer support.

2.3 To Improve Our Website

  • To analyse user behaviour and improve the performance and functionality of our website.

2.4 For Legal Compliance

  • To comply with applicable laws and regulations, or to respond to lawful requests from authorities.
     

3. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Contractual Necessity: Processing is necessary to perform a contract with you (e.g., delivering services).

  • Consent: Where you have explicitly consented (e.g., signing up for newsletters).

  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving services), provided your rights are not overridden.

  • Legal Obligation: Where processing is required to comply with legal or regulatory obligations.
     

4. How We Share Your Information

We do not sell your personal data. However, we may share it in the following ways:

4.1 Service Providers

  • We may share your data with trusted third parties who help us operate our business (e.g., payment processors, hosting providers).

4.2 Legal Requirements

  • We may disclose your data if required by law or in response to valid legal requests.

4.3 Business Transfers

  • If our business is sold, merged, or reorganised, your data may be transferred to the new owner.
     

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
 

6. Your Rights

Under the UK GDPR, you have the following rights:

6.1 Access Your Data

  • You have the right to request access to the personal data we hold about you.

6.2 Correct Your Data

  • You can request correction of inaccurate or incomplete data.

6.3 Delete Your Data

  • You can request the deletion of your data where it is no longer necessary for us to retain it.

6.4 Restrict Processing

  • You can request that we restrict the processing of your data in certain circumstances.

6.5 Data Portability

  • You can request that we transfer your data to another organisation or directly to you.

6.6 Object to Processing

  • You can object to our processing of your data for direct marketing or other legitimate interests.

6.7 Withdraw Consent

  • Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@kiin.community.
 

7. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.
 

8. International Transfers

If we transfer your personal data outside the UK, we will ensure it is protected through adequate safeguards, such as contractual clauses approved under the UK GDPR.
 

9. Cookies

Our website uses cookies to enhance your browsing experience. For more information, see our Cookie Policy.
 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
 

11. Complaints

If you believe we have violated your data protection rights, you have the right to file a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/
Phone: 0303 123 1113

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